Frequently Asked Questions

Q: Does the JCC offer babysitting?

A: Members using the JCC are offered childcare – during specific hours – for children ages 4 months–7 years old. The cost is $3.00 per child per half hour. Prepaid babysitting cards are available for frequent users. Adults must remain in the JCC while using babysitting.

Q: What is considered off-peak time in the Fitness Center?

A: Most weekdays between 5:30am and 6:30am, 11:00am and 3:00pm, and after 8:00pm. 

Q: What is considered off-peak time in the aquatics center?

A: Off-peak pool hours are weekdays from 1:00–3:00pm.  Our least busy day in the pool is Thursday.

Q: What’s the best way to start a fitness program?

A: We recommend signing up for our Smart Start to Fitness program which is included in your membership. Smart Start is comprised of 5 different options to help you maximize your time in the fitness wing and enable you to reach your goals.

Q: Do I need to sign up for Group Exercise classes?

A: All group exercise classes are ongoing. You may start at any time. Participation is first-come, first-served. We recommend that you show up at least 5–10 minutes early to your first class and let the instructor know that you are new. Please do not join a class after the warm-up, as this is unsafe.  

Q: Can my child sign up for a membership individually or must a parent also sign up?

A: Children 12 and under must join as a part of the family. Children 13 and over may join as a teen.

Q: Do you have on-site parking?

A: We have a FREE parking lot that includes handicap spaces and easy access to the building.

Q: Is my Mandell JCC membership valid at other JCCs?

A: Your JCC membership makes you eligible to use facilities at most affiliated American and Canadian JCCs while visiting in those cities. Please check with the JCC that you plan to visit for their specific policy. For a detailed directory of all affiliated JCCs and YM-YWHAs in North America, visit the JCCA website, or call the JCC Association at 1-877-4-JCC-237 (toll free). When traveling to other JCCs, our key tag cards do not identify you as a valid member. Please stop by the Member Services Center for a membership verification letter.

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