Member Services Center

The Mandell JCC's Member Services Center is conveniently located by the main entrance to our building. Members, prospective members and guests alike will find the member services staff eager to help you during all operating hours. 

Membership Cards
Membership scan cards are available at the Member Services Center and are required for all members (age 5 and over). Membership cards must be presented when entering the building and when entering the fitness facility. There is a $5 replacement charge for lost cards.

 



Changes to Membership Accounts
Please stop by the Member Services Center or call 860-236-4571 to change your address, phone number, email address and/or credit card on file.

 

Membership Upgrades

Members may upgrade their memberships at any time. In the case of partial month upgrades, the dues fee will be prorated. Print our Upgrade Form and bring it with you to the Member Services Center the next time you come in.

 

Membership Downgrades

Membership downgrades are permitted 3 times in a calendar year and take effect on the 1stof the following month. Print our Downgrade Form and bring it with you to the Member Services Center the next time you come in.

 

Membership Cancellations

Members may cancel their membership with 30-days advance written notice. Cancellations can be emailed to cancelmymembership@mandelljcc.org or members can fill out a cancellation form at the Member Services Center.

 


 

Class, Program and Event Registration

There are a few convenient ways to register:

  • Online
  • By phone at 860-236-4571
  • In person at the Member Services Center

 


 

Gift Cards

Make your shopping easy and give a gift card to the JCC!  Gift cards can be used towards:

 

• CAFÉ J   

• MEMBERSHIP

• PERSONAL TRAINING

• PROGRAMS & CLASSES

• PILATES

• HEALTH CLUBS & MORE

 

Gift cards are available for any denomination and can be purchased at the Member Services Center.

 


 

Guests

A JCC member must accompany all guests. Local residents may be a guest up to three times in a calendar year. There is no limit of use by guests who reside out-of-state full time. Extended week guest passes are available at the Member Services Center.  Guest Policies
Day guest pass fees are as follows:
        

  • 17 years and younger: $10
  • 18 years and older: $18
  • Family: $36

 


 
Facility Tours & Joining


Ready to join? Want to take a tour of our facility? Schedule a tour with Member Services and view firsthand all that the Mandell JCC has to offer.  Tours are available during the following hours: 

  • Monday through Thursday, 9:00 am – 7:30 pm
  • Friday 9:00 am – 5:30 pm
  • Saturday & Sunday, 10:00 am – 2:30 pm

Membership Plans 

Save time!  Print our Membership Application to bring in when you visit. 

 


 

Work Trip or Going On Vacation? Find an Out-of-Town JCC


Your Mandell JCC membership provides eligibility to use facilities at most affiliated American and Canadian JCCs while visiting those cities. Please check with the JCC that you plan to visit for their specific policy. For a detailed directory of all affiliated JCCs and YM-YWHAs in North America, visit the JCCA website (http://www.jcca.org/) or call the JCC Association toll free at 1-877-4-JCC-237. Please note that our membership scan cards do not identify you as a valid member, so be sure to stop by the Member Services Center for a verification letter that will confirm your active membership to our JCC.

 

 

 

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